phlovecom Privacy Policy: How We Handle Your information
This Privacy Policy covers every piece of information you share with phlovecom when you open an account, use your wallet, or browse the lobby — from the email address you register with to the GCash or Bank Transfer details linked to your account. We put it here so you know exactly what we collect, why we collect it, and what choices you have about it.
Account data transparency
GCash & Bank Transfer context
Your right to review and correct
Policy contact available
POLICY SCOPE DETAILS
What This Policy Covers and How It Applies
phlovecom collects information in three main ways: what you provide directly when registering or updating your account, what is recorded automatically when you navigate the lobby or load a game session, and what is generated when you initiate a transaction through GCash, Coins. ph, or Bank Transfer. Each of these data streams has a specific purpose — account authentication, wallet reconciliation, and service improvement — and none of them is shared with unrelated third parties for advertising. When you link a GCash wallet or set up a Bank Transfer, the payment reference data is retained only as long as needed for transaction records and dispute resolution. Data collected through Coins. ph follows the same retention logic. Automatically collected data — such as device type, session duration and the pages you open in the lobby — is used in aggregate to improve navigation and loading behaviour. This policy applies to you wherever access to phlovecom is available under local law and eligible regional conditions. If you are accessing from a region where our service is not available under local law, this policy still governs how any incidental data collected during that session is handled.
GCash
Transaction references from GCash wallet links are retained for reconciliation and dispute support. We do not store your full GCash PIN or one-time passcode at any point.
Coins. ph
Coins. ph payment data is processed for wallet crediting and account history. Retention follows the same schedule as other local payment rails on the platform.
Bank Transfer
Bank Transfer details you submit are used solely to process your transaction and verify the source account. These details are not reused for any other purpose without your explicit action.
INSIDE AND OUTSIDE
Where This Privacy Policy Applies
Not every interaction with a digital service falls under the same rules. This section identifies what our policy directly governs, and where responsibility sits with a separate party. Understanding the boundary helps you know who to contact when a data question comes up — and whether that question is ours to answer.
Account Access
All data collected when you log in, update your profile, or change your account password falls squarely inside this policy. We control how that data is stored, who can access it internally, and when it is deleted.
Wallet Transactions
When you initiate a deposit or withdrawal through GCash, Coins. ph or Bank Transfer, the transaction data generated on our side is covered here. The payment provider's own data practices are governed by their separate terms.
Lobby and Game Content
Session activity within the lobby — which game categories you open, how long a session runs — is covered by this policy. Game studios such as PG Soft or Pragmatic Play do not receive your personal account data from us.
Third-Party Services
Links or embedded tools that navigate you outside phlovecom's own pages are not covered here. Once you leave our platform environment, the data practices of that third party apply to your activity there.
YOUR PRACTICAL CHOICES
Actions You Can Take Under This Policy
Your rights under this policy are practical and accessible — they do not require legal expertise to exercise. You can review the personal data held on your account by navigating to the account settings section after login; the fields displayed there reflect what we currently have on record. If any detail is incorrect — a name spelling, a linked email address, or a registered contact number — you can submit a correction request directly through the support channel. We will process corrections and confirm the update in writing. If you want to understand what transaction history data we hold, that record is visible in your account wallet section. To raise a broader data question, including a request for us to delete account data where deletion is permitted under applicable conditions, the right route is our support contact. Requests are handled individually; we do not apply batch changes.
Review Your Records
Log in and open your account settings to see the personal data fields we hold. The wallet section shows your transaction history tied to GCash, Coins. ph or Bank Transfer.
Correct Account Details
Submit a correction request through our support channel with the field name and the accurate value. We confirm all corrections in writing once the update is applied.
Raise a Data Question
For questions not answered by your account view — including the basis on which we hold specific data — contact support directly. We respond to each request individually.
Request Data Deletion
Where local law and account conditions permit, you may request deletion of your personal data. Contact us through the support path below; we will confirm what can be removed and when.
REACH POLICY SUPPORT
How to Contact Us About This Policy
Privacy questions deserve a direct answer, not a form letter. We have set up specific contact routes for policy-related requests so that your question reaches the right person without being routed through general account support queues.
Live Chat
Open the chat widget from any page within the logged-in account area. State that your query is a privacy or data request and it will be directed to the appropriate team.
Email Support
Send your privacy request to our support email address listed in the Help section of your account. Include your registered email and a description of the data involved.
Account Help Centre
The Help Centre inside your account dashboard contains a dedicated section for data and privacy submissions. Follow the fields provided to submit a structured request for review or correction.
HOW WE HANDLE DATA
Data Handling, Cookies and Account Security
We apply standard data security practices to your information. Session cookies are used to keep you logged in and to remember your lobby navigation preferences across a single visit. These are functional cookies; we do not use them to build advertising profiles. Persistent cookies — those that remain after your session closes — are used only where you have indicated a preference you want retained, such as a saved account setting. You can clear cookies through your browser or device settings at any time, and the policy-relevant cookie list is available in the Cookie section of the Help Centre.
Data Retention
Account data is retained for as long as your account is active plus any period required by applicable record-keeping conditions. After an account is closed, personal data is handled according to the deletion or anonymisation schedule stated in your account closure confirmation.
Cookie Use
Functional cookies maintain your login state and lobby preferences. We do not place advertising or cross-site tracking cookies. Your browser settings control cookie behaviour at the device level.
Account Security Practices
Access to stored account data is restricted internally. Staff access is role-based and logged. Your password is stored in hashed form; we do not have access to it in plain text and will never ask for it through chat or email.
Policy Updates
When this policy changes in a material way, we post the revised version to this page and note the update date. Continuing to use the platform after that date means you have seen the updated terms. Contact us if you want a summary of what changed.
POLICY QUESTIONS ANSWERED
Frequently Asked Questions About Our Privacy Policy
These are the data and privacy questions that come up most often. If your question is not here, reach us through the contact routes listed above.
What personal data does phlovecom collect when I register?
When you register, we collect your name, email address, contact number and the account credentials you create. If you link a GCash wallet or Coins. ph account, the payment reference associated with that link is also recorded for transaction purposes.
Does phlovecom share my data with game studios like PG Soft or Pragmatic Play?
No. Game studios provide game content to the lobby and do not receive your personal account data from us. Session data passed to a game engine is technical and anonymised — it does not include your name, wallet details or contact information.
How do I see what data phlovecom holds about my account?
Log in and go to account settings. The fields there show the personal data currently on record. Your transaction history — including GCash and Bank Transfer records — is visible in the wallet section. For a full data summary, submit a request through the support channel.
Can I ask phlovecom to delete my account data?
Yes, where permitted by applicable law and account conditions. Contact support with a deletion request. We will confirm which data can be removed, what must be retained for legal record-keeping reasons, and the timeline for completing the deletion.
Does this policy apply if I access phlovecom from a region where it is not available?
Access depends on local law and eligible regions. If you access from a region where the service is not available under local law, this policy still governs how any data incidentally collected during that session is handled and retained.
How does phlovecom handle cookies, and can I turn them off?
We use functional cookies to maintain login state and lobby preferences. You can clear or block cookies through your browser or device settings at any time. Removing functional cookies will require you to log in again on your next visit.
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